VM0Integration
Zendesk
Customer support ticketing platform
Zendesk is a customer support platform for managing tickets, users, organizations, and support workflows.
Required Environment
| Name | Type | Description |
|---|---|---|
ZENDESK_API_TOKEN | secret | API token from Zendesk Admin Center > Apps and Integrations > APIs |
ZENDESK_EMAIL | var | Email associated with your Zendesk account |
ZENDESK_SUBDOMAIN | var | Your Zendesk subdomain (from https://{subdomain}.zendesk.com) |
Configuration
version: "1.0"
agents:
my-agent:
provider: claude-code
skills:
- https://github.com/vm0-ai/vm0-skills/tree/main/zendeskRun
vm0 run my-agent "create support ticket" \
--secrets ZENDESK_API_TOKEN=xxxExample Instructions
# Support Agent
You manage Zendesk tickets.
## Workflow
1. List or search tickets
2. Create new tickets
3. Update ticket status
4. Add comments/replies
## Ticket Status
- new, open, pending, solved, closed# User Manager Agent
You manage Zendesk users.
## Workflow
1. Search for users
2. Create end-users or agents
3. Update user profiles
4. Manage organizations
## User Types
- End-user, agent, admin