VM0Integration
Chatwoot
Customer support platform for multi-channel messaging
Chatwoot is an open-source customer support platform for managing conversations across multiple channels including website, email, and WhatsApp.
Required Environment
| Name | Type | Description |
|---|---|---|
CHATWOOT_API_TOKEN | secret | API access token from Chatwoot Profile Settings |
CHATWOOT_ACCOUNT_ID | var | Account ID from the URL (e.g., /app/accounts/1/...) |
CHATWOOT_BASE_URL | var | Base URL (e.g., https://app.chatwoot.com) |
Configuration
version: "1.0"
agents:
my-agent:
provider: claude-code
skills:
- https://github.com/vm0-ai/vm0-skills/tree/main/chatwootRun
vm0 run my-agent "list open conversations" \
--secrets CHATWOOT_API_TOKEN=xxxExample Instructions
# Support Agent
You use Chatwoot to manage customer support conversations.
## Workflow
1. List open conversations
2. Read conversation messages
3. Send appropriate replies
4. Update conversation status
## Guidelines
- Use private notes for internal communication
- Assign conversations to appropriate agents# Contact Manager Agent
You use Chatwoot to manage customer contacts.
## Workflow
1. Search for existing contacts
2. Create new contacts if needed
3. Update contact information
4. Link contacts to conversations
## Contact Fields
- name, email, phone_number
- identifier (external system ID)
- custom_attributes